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Emhash for Business

Understand How Your Customers Really Feel

Transform customer feedback with emotional intelligence. Capture real-time sentiments and turn emotions into actionable insights for your business.

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The Science

Why Customer Emotions Matter

Research shows that emotional connections drive business success more than satisfaction alone.

70%

Buying Decisions

of buying experiences are based on how customers feel they are being treated, not just the product quality.

52%

Higher Value

Emotionally connected customers have a 52% higher lifetime value than highly satisfied customers.

306%

Lifetime Value

Customers with emotional connections have 306% higher lifetime value and stay longer with brands.

How It Works

Simple Setup, Powerful Insights

Get started in minutes and begin understanding your customers' emotions today.

1

Display the QR Code

Place our QR code at your checkout counter, tables, or service areas. Customers scan to share their emotions instantly.

  • No app download required for customers
  • Works on any smartphone
  • Instant access via web browser
Emhash QR Code
2

On-Premises Display

Use our professionally designed banners and displays to encourage customers to share their experience with your branded hashtag.

  • Custom branded hashtags (e.g., #YourBusinessName)
  • Professional display materials provided
  • Encourages authentic emotional feedback
On-Premises Banner Display
3

Track Customer Sentiments

Access customer insights through the Emhash web or mobile app by searching your business hashtag. See all emotions shared by customers and understand patterns in real-time.

  • Real-time emotion breakdown by hashtag
  • See individual customer feedback and messages
  • Identify trends and patterns over time
  • Respond quickly to negative sentiments
Emhash App
Emhash App
Emhash App
Trending Hashtags Dashboard
Scan to Share Emotion

Your Customers Scan, You Learn

Customers simply scan the QR code, select their emotion, and optionally add your business hashtag. No account needed, no friction - just authentic emotional feedback in seconds.

https://app.emhash.com
Research

The Business Case for Emotional Intelligence

Leading research institutions confirm the impact of emotions on business outcomes.

Journal of Services Marketing
Impact of Customer Sentiment and Emotional Matching on Satisfaction
When service providers match customer emotions, customer satisfaction and recommendation intentions significantly increase.
Read the full study →
Sustainability (MDPI)
Analysis of the Influence of Service Quality and Emotional Satisfaction
Service Quality → Emotional Satisfaction → Customer Experience → Loyalty. Emotional satisfaction is the key mediator.
Read the full study →
Service Industries Journal
Relationship between Service Quality, Emotions, and Satisfaction
Customer emotions act as a mediator between service quality and satisfaction. Emotional responses explain why customers perceive service positively or negatively.
Read the full study →
Customer Service Analytics Study
Analysis of 170,000 Customer Service Chats
Customer sentiment (emotions) was the strongest predictor of satisfaction — stronger than response time or technical performance.
Read the full study →
Use Cases

Perfect for Every Business

From restaurants to retail, healthcare to hospitality - emotional insights work everywhere.

🍽️

Restaurants & Cafes

Understand dining experiences and improve service quality

🛍️

Retail Stores

Capture shopping emotions and enhance customer journeys

🏨

Hotels & Hospitality

Track guest satisfaction throughout their stay

🏥

Healthcare

Monitor patient experience and emotional wellbeing

💼

Corporate Offices

Measure employee sentiment and workplace culture

🎓

Education

Understand student emotions and learning experiences

✈️

Travel & Transport

Capture traveler emotions at every touchpoint

🎪

Events & Venues

Measure attendee experience in real-time

Ready to Understand Your Customers?

Start capturing emotional insights today. No complex setup, no lengthy contracts - just powerful customer understanding.

Have Questions?

We'd love to hear from you. Reach out to us anytime.

hello@emhash.com